How to cancel an order

  • Users are encouraged to communicate and resolve disputes using the Resolution Center. See how to resolve issues with an order.
  • Requests to cancel an order after completion will be assessed by our Customer Support team, based on:
    • Violations of our Terms of Service.
    • General misconduct, such as harassment, unlawful behavior, etc.
  • Orders are not eligible to be canceled based on the quality of service/materials delivered by the seller if the service was rendered as described on the Mjob page. You may rate your experience with the seller on the order page, including the overall level of service quality received.
  • StitchJobs Customer Support will cancel orders based on, but not limited to, the following reasons:
    • Active Orders (after you submit your requirements and before the seller delivers on StitchJobs)
      • The seller is late and unresponsive for more than 24 hours after the order is marked as Late.
      • Users are abusive towards the other party, which includes threats of low ratings or using personal information against each other.
      • Users supplied or included copyright/trademark infringing materials within the order.
      • The user is no longer an active StitchJobs user due to Terms of Service violations or closure of their account.
    • Delivered Orders (after the seller clicks Deliver Now and before the order is marked as complete)
      • Seller marked the order as “completed” but did not provide the final service.

        Note: Multiple reports of this behavior will lead to suspension of the seller’s account.

      • The seller didn’t deliver any files or proof of work or tracking number, which was agreed upon in the original order requirement.

        Note: Subjectivity of the materials in question will be reviewed by our Customer Support team.